12hba Privacy Policy

12hba ("we", "us", or "our") operates the online gambling platform accessible at https://12hba.pro. We are committed to protecting the privacy and personal data of every individual who interacts with our platform, whether as a registered member, a visitor, or a prospective user based in Bangladesh or elsewhere.

This Privacy Policy explains what personal data we collect about you, the purposes for which that data is processed, with whom we share it, and the rights available to you regarding your personal information. By accessing or using 12hba, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

This policy is incorporated by reference into our Terms and Conditions. If you have any questions about the way 12hba handles your data, please contact our support team before using the platform. We advise you to review this policy periodically, as it may be updated to reflect changes in our data-handling practices or applicable regulations.

We collect personal data through several means: information you actively provide to us when registering or using our services, data generated automatically through your use of the platform, and, in limited circumstances, data obtained from third-party verification services. The categories of personal data we may collect include:

We do not knowingly collect data from individuals under 21 years of age. If we become aware that personal data has been submitted by a person under this age threshold, we will take immediate steps to delete that information from our systems and close the associated account.

12hba uses your personal data only for clearly defined and legitimate purposes. We do not engage in speculative data processing or use your information for purposes beyond those listed below. The specific purposes for which we process your data include:

• Account creation, management, and verification — including KYC checks to confirm your identity and age eligibility (21+ only).
• Processing deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, bank transfer, or Visa/Mastercard).
• Delivering, maintaining, and improving our gaming services, including personalising game recommendations and promotional offers based on your activity.
• Complying with our responsible gaming obligations — including monitoring for signs of problem gambling and contacting players who may benefit from self-exclusion tools or deposit limits.
• Detecting, investigating, and preventing fraudulent activity, money laundering, identity theft, and other forms of abuse on the platform.
• Sending service communications such as account confirmations, security alerts, transaction receipts, and — where you have opted in — marketing emails about promotions or new features.

We will never use your personal data for purposes that are incompatible with those stated above without first obtaining your explicit consent. If at any time you wish to withdraw consent for marketing communications, you may do so by contacting our support team at [email protected].

12hba processes your personal data only where a valid legal basis exists to do so. The legal bases we rely on are:

• Contract performance — processing is necessary to deliver the services set out in our Terms and Conditions (e.g., operating your account, processing payments).
• Legal obligation — processing is required to comply with applicable laws such as anti-money laundering (AML) regulations or a lawful request from a regulatory authority.
• Legitimate interests — processing is necessary for our legitimate business interests (e.g., fraud prevention, platform security, service improvement) provided those interests are not overridden by your rights.
• Consent — where we rely on your consent (e.g., to send marketing emails), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

12hba does not sell, rent, or trade your personal information. We may share your data with third parties only in the limited circumstances described below:

• Payment processors — we share financial transaction data with payment service providers (including bKash, Nagad, Rocket, and card processors) solely to complete your deposit or withdrawal request.
• Identity verification providers — we may share identity documents with accredited KYC service providers to fulfil our age verification and anti-fraud obligations.
• Regulatory and law enforcement authorities — we will disclose personal data when required to do so by law, court order, or a legitimate request from a governmental or regulatory body in Bangladesh or internationally.
• Technology and platform service providers — we use third-party providers for hosting, analytics, customer support, and fraud detection. These providers are contractually bound to use your data only as instructed by 12hba and to maintain appropriate security measures.

All third-party partners who handle your personal data on our behalf are subject to data processing agreements that impose strict confidentiality obligations and limit their use of your data to the specific purpose for which it was shared. We do not permit any third-party recipient to use your data for their own marketing or commercial purposes.

12hba uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the platform. Cookies are small text files placed on your device that help us recognise you across sessions, remember your preferences, and measure how our platform is used. The types of cookies we use include:

• Strictly necessary cookies — required to operate core platform features such as session management, login state, and secure transaction handling. These cannot be disabled without preventing the platform from functioning.
• Analytics cookies — help us understand how users navigate the platform (pages visited, session length, errors encountered). This data is aggregated and anonymised; it is not linked to your individual account.
• Functional cookies — store your preferences such as language settings and display options to provide a more personalised experience on return visits.

You can control or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 12hba platform. For mobile users accessing 12hba via Android or iOS, similar tracking may occur through mobile identifiers; you can limit this through your device's privacy settings.

12hba retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. The retention periods we apply are as follows: account data and KYC documents are retained for a minimum of 5 years following account closure to comply with anti-money laundering regulations; transaction records are retained for a minimum of 5 years from the date of each transaction; marketing preferences and communication logs are retained until you withdraw consent or request deletion; technical and usage logs are retained for up to 12 months in an identifiable form, after which they may be retained in anonymised aggregate form indefinitely.

When your personal data is no longer required for any of these purposes, 12hba will securely delete or irreversibly anonymise it. If you submit a deletion request, we will process it within 30 days, subject to any overriding legal obligation that requires us to retain certain records for a longer period. We will notify you if a legal hold prevents immediate deletion of your data.

Subject to applicable law and any overriding legal obligations, you have the following rights in relation to your personal data held by 12hba. To exercise any of these rights, please contact our support team at [email protected] with your full name, registered email address, and a description of your request:

We will respond to all data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for the delay. There is no charge for making a data rights request, unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

12hba implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, role-based access controls limiting internal data access to authorised personnel only, regular security audits and penetration testing of our platform infrastructure, and secure encrypted storage of all sensitive data including KYC documents and financial records.

While we invest significantly in security infrastructure, no online platform can guarantee absolute protection against all possible threats. You also play an important role in keeping your account secure — use a strong, unique password, do not share your login credentials with anyone, and contact us immediately at [email protected] if you suspect unauthorised access to your account.

The 12hba platform may contain references to third-party game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) and payment processors. While we integrate these services to enhance your gaming experience, 12hba does not control the privacy practices of these third parties. Each third-party provider operates under its own privacy policy and data handling procedures.

We recommend reviewing the privacy policies of any third-party services you interact with through 12hba. 12hba accepts no liability for the data practices of third-party providers. If you have concerns about how a specific game provider or payment processor handles your data, please contact that provider directly or reach out to our support team for guidance.

12hba is strictly an adult platform. Access to and use of our services is permitted only to individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal data relating to any person under the age of 21. Age verification is a mandatory step in our registration process and forms a core part of our responsible gaming and KYC obligations.

If a parent or guardian becomes aware that a minor has registered on 12hba or submitted personal data without appropriate consent, we ask that they contact us immediately at [email protected]. Upon receiving such a notification, we will promptly close the account, delete all associated personal data, and refund any deposited funds in accordance with our Terms and Conditions.

12hba reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or the features and services we offer. When we make material changes to this policy, we will update the 'Last updated' date shown at the top of this page. Where changes are significant, we may also notify registered users by email.

Your continued use of 12hba following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically so that you remain informed about how we are protecting your information. If you disagree with the revised policy, you must discontinue use of the platform and may request account closure by contacting [email protected].

If you have any questions, concerns, or complaints about this Privacy Policy or about the way 12hba handles your personal data, our dedicated support team is available 24/7 to assist you. We aim to respond to all privacy-related enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).

Email us at: [email protected]